Refund policy

RETURN & REFUND POLICY

Thank you for shopping with Cosmic M Co. Because our high-quality dietary supplements are freshly prepared to order, please review our Return and Refund Policy below prior to making a purchase.

1. Damaged, Defective, or Wrong Items
Due to the consumable nature of our products, we take product safety very closely. If you receive an item that is defective, damaged in transit, has a broken safety seal, or if you received the wrong product, please contact us within thirty (30) days of receiving the delivery.
* To report an issue, email us at info@cosmicmco.com with a brief explanation and a clear photo of the damaged product and its safety seal.
* Valid claims will be replaced or fully refunded at our expense. Approved replacements are processed and shipped within 3 business days. Approved refunds are credited back to your original payment method within a few business days.

2. Lost Packages
For packages officially lost in transit by the carrier, all claims must be submitted to our customer support team no later than thirty (30) days after the estimated delivery date. Please note that packages marked as "Delivered" by USPS are subject to the terms in our Shipping Policy and are not eligible for lost package claims.

3. Exemptions (Non-Refundable Situations)
We do not offer refunds, account credits, or replacements under the following circumstances:
* Wrong Address: If you provide an incorrect or insufficient shipping address at checkout, the package will be returned to our facility. You will be responsible for the reshipment costs after providing a confirmed, updated address.
* Unclaimed Shipments: Shipments that go unclaimed by the recipient and are returned to our facility will require the customer to cover all reshipment costs.
* Buyer’s Remorse & Health Regulations: For health, safety, and hygiene reasons regarding ingestible dietary supplements, we cannot accept returns or issue refunds for buyer's remorse (e.g., changing your mind, or choosing an alternate flavor/product after purchase). All sales of opened or unsealed products are strictly final.
* Refused or Uncollected Deliveries: We are not responsible for packages abandoned, destroyed, or returned due to incorrect contact information, refusal to accept the delivery, or failure to collect the package from the carrier.
* In-Production Cancellations: Once an order moves into preparation and fulfillment at our facility, it cannot be canceled, altered, or refunded.

4. Late or Missing Refunds
If you have not received your approved refund yet, please first check your bank account or contact your credit card company. There is often a standard processing delay before a refund is officially posted by financial institutions. If you have completed this and still have not received your refund, please reach out to us at info@cosmicmco.com.

5. Governing Language
This policy shall be governed, construed, and interpreted in accordance with the English language, regardless of any translations made for any purpose.